EngagementHQ Digital Platform

Public Involvement

 

EngagementHQ Digital Platform

What is EngageHQ

EngageHQ (Sentiment & Feedback) is a digital engagement platform that helps organisations gather feedback, run consultations, communicate updates, and understand what matters to people and communities.  It is widely used by public sector bodies, including local authorities and government organisations, to host surveys, discussions, ideas boards, mapping tools, and more.

EngageHQ offers a moderated online spaces for the public, patients, staff and local communities to share views online, supports participation at scale, and provides insights to support better decision‑making.

Why is NHS Grampian adopting EngageHQ

NHS Grampian is adopting EngageHQ as part of our organisational Putting People First approach.  This approach recognises that engagement is wider than the remit of a small engagement team, and adopting EngageHQ will help to empower colleagues to:

  • Run consistent, accessible engagement across NHS Grampian
  • Gather insights from communities, staff, patients and partners
  • Support transparent decision‑making
  • Replace ad‑hoc surveys and scattered feedback systems
  • Provide a professional, secure, moderated engagement space

Granicus tools are used globally across the public sector, including in the UK, making it a trusted platform for engagement.

 

Who can use EngageHQ

A small project group has been meeting to work on the early adoption of EngageHQ and have identified people who have a key role for engagement within the organisation.

During this adoption phase we will prioritise access to NHS Grampian colleagues, recognising that our partnership colleagues may already have access to a local engagement platform that is already fully active.

  • Aberdeenshire see here
  • Moray see here
  • Aberdeen city see here

NHS Grampian colleagues who are most likely to benefit from access to the EngageHQ platform will typically be those in engagement roles, project managers, communications colleagues, and teams delivering service change or improvement.

 

What levels of access are available on EngageHQ

We will configure access levels based on project need.  Please take a moment to read the following user guides to get an idea of what level of access you think you might require before contacting us.

  • Project Administrator – including content creation and monitoring. Further information available in the user guide here
  • Hub Administrator – Including reviewing and approving content before being published. Further information available in the user guide here
  • Site Administrator – Permissions reserved, and includes access all areas and making content live. Further information available in the user guide here

 

What kinds of engagement can I run on EngageHQ

The platform supports a very wide range of engagement activities, such as:

  • Surveys and quick polls
  • Discussion forums (with 24/7 moderation)
  • Interactive mapping (“Places”)
  • Idea collection tools
  • Story‑sharing / testimonials
  • Q&A tools
  • Formal submissions

This means projects can range from small “sense checks” to full public consultations.

 

What makes EngageHQ different from using online surveys

EngageHQ is designed specifically for public sector engagement, and brings all activity into one structured, professional environment. Benefits include:

  • Multiple tools in one place
  • Human and AI moderation for safety
  • Centralised insights and analytics
  • Ability to report on sentiment, demographics and participation
  • Accessible channels for people who prefer different engagement styles

Does EngageHQ provide analytics

Yes. EngageHQ includes:

  • Sentiment analysis
  • Participation metrics
  • Geography and demographic breakdowns
  • Theme identification
  • Reporting dashboards

This helps NHS Grampian understand who is taking part, and also… who isn’t.

 

Is EngageHQ secure and compliant

Yes. NHS Grampian Information Governance have been fully involved in procuring EngageHQ and have ensured a high level of compliance and security. Granicus products meet required standards including for secure data storage and GDPR compliance.  If you have any concerns or would like to discuss any aspect of security compliance, you can contact gram.infogovernance@nhs.scot

In addition, EngageHQ provides:

  • 24/7 human moderation to protect staff and participants
  • AI-supported moderation tools

This reduces the risk of harmful comments and frees staff from manual monitoring.

 

What support is available

Once your team or service has been added to the platform, there is an expectation that you will be responsible and be able to work autonomously to create, approve, maintain and remove your own content.

Granicus also provide a range of support options, including an online help centre, email, chat and phone support where appropriate.

NHS Grampian will also provide internal guidance, templates and training.

  • Watch the NHS Grampian demo here
  • Watch the NHS Grampian User Admin session here

 

Is it accessible and mobile-friendly

Yes. Granicus has redesigned the platform to be mobile‑first, accessible, and configurable for different user needs.

Engagement tools support users on phones, tablets and desktops.

 

How do I request a project or get training

To discuss this further, you can email gram.engagehq@nhs.scot and someone from the Public Involvement Team will contact you. 

However, in the first instance you should:

  • Discuss within your service or department to establish what arrangements are already in place.
  • Take some time to read the admin roles to understand your access requirements
  • Watch the NHS Grampian platform demo recording here to learn more about EngageHQ and understand what is involved.
  • Watch the NHS Grampian User Admin Training here to understand more about how you can use EngageHQ
  •  

Where can I find further information

Signup for updates and Product Release Notes

 

 

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Published: 24/07/2026 11:30