Engagement 101 – ‘Why you should be engaging with you patients every day and how to get started’

This relaxed and informal session has been designed as an introduction to patient and service user engagement for those who may be new to engagement or interested to find out more so they can make a difference in the service they work in. This session will offer colleagues a ‘whistle stop tour’ about engagement great practice to help demystify what is involved and provide you with some simple next steps for how to get started.

By participating in this session, colleagues will gain an understanding of:

• Why and when to engage
• The business case for engagement
• The Engagement cycle (process for engagement)
• How to get started with your engagement
• Who else can help
• Suggested next steps

Sessions are typically held on MS Teams for 90 minutes and has been developed by the NHS Grampian Public Involvement Team.

To book a place for the next session, please email gram.involve@nhs.scot 

Foundations of Community Engagement

Are you a member of staff who is looking to undertake a piece of engagement? This session will support you to develop awareness and knowledge of community engagement, whether that be a community based on common geography (country, locality, neighborhood, etc.) or common interest (values, religion, health needs, etc.), which may include a range of stakeholders, including citizens, businesses and residents.

By the end of the course, you should feel more confident undertaking community engagement in your role, and have an awareness of the main aspects involved in community engagement, including:

• The importance of identifying an issue to engage on.
• The main barriers to participation for communities
• The purpose of the VOICE planning tool
• Practical engagement tools
• Evaluating a community engagement project
• The National Standards for Community engagement
• Managing difficult conversations
• The importance of communicating engagement outputs and subsequent decisions with participants

Let's Get Started

Service Change Conversations – ‘When engagement comes with legal requirements’

We know that as part of our ongoing organisation wide transformation programme services are changing and evolving all of the time. When services are designed or redesigned in ways which may affect the way people access care, there are legal requirements set out in legislation that must be followed as part of the process.

If you think your service will be required to change the way it is delivered, or if you would just like to find out more about the process, our Service Change Conversations are for you and will cover:

• Understanding what constitutes service change
• Understanding what constitutes major service change
• Understanding the legislation which must be followed
• Understanding the engagement process
• Understanding the business case for engagement during a service change
• Find out about resources and who else can help

To book a place on the next session, please email the Public Involvement Team at gram.involve@nhs.scot