Hearing aids have a typical lifespan of at least 4-5 years. Good care and maintenance will maximise your hearing aids life-span.

For general advice on protecting your hearing aids please read the following link: How to take good care of your hearing aids

How to operate and maintain your hearing aids, may depend on which hearing aid you have, please select your hearing aid manufacturer below, for self-help specific to your hearing aid:

Phonak: Product User Guides | Phonak

Oticon: NHS Hearing aids

GN Danalogic: Hearing Aid Support Library Archive - Danalogic

Troubleshooting for all hearing aids

If the hearing aid is not working (no sound or low output):

• Check the battery is in the correct way, and/or change battery
• Check the ear mould, thin tube or receiver for blockages e.g wax or condensation and clear if able to (using cleaning wire or cleaning brush provided at you hearing aid fitting)
• Replace tube if able to do so, see re-tubing page for guidance (link to retube page)

If the Hearing Aid is Whistling:

• Check the hearing aid mould / dome has been inserted into the ear properly
• Check the ear mould, thin tube or receiver for blockages e.g wax or condensation and clear (using cleaning wire or cleaning brush provided at you hearing aid fitting)
• Replace tube if able to do so, see re-tubing page for guidance (link to retube page)
• Check for loose fitting, damage to the elbow/hook, tube, or mould.
• Consider having ears checked for wax

If you have been unable to resolve the issue yourself, please consult the hearing aid repair options guidance for arrange a repair (link to hearing aid repair options)

Published: 22/01/2026 10:58