All of the hearing aids we currently issue are Bluetooth compatible, which means they have the ability to connect to devices such as smart phones, tablets and laptops.

There are two options:

• Connecting to an App which you can use to control your hearing aids;
• Connecting to your phone's Bluetooth for direct streaming of phone calls, music etc.

Your audiologist should give you advice and, if possible, a handout at your hearing aid fitting appointment, with instructions on how to connect your hearing aids to these devices

Hearing aid Apps

We use a variety of manufacturers of hearing aid and each manufacturer has their own app available for download with similar functions.

We are unable to help with any problems with the app unless it is a fault with the hearing aid we have issued you.

Hearing Aid and Bluetooth Connectivity / Streaming

Connecting your hearing aids to these devices will allow phone calls and music to be streamed directly through the hearing aids while providing amplification of the caller’s voice or the music playing through your device.

Bluetooth connectivity and streaming, can be dependent on the model of hearing aid and phone. If your phone and hearing aid are compatible, you can be connected in the Bluetooth settings module of your smart device, or for some phones in Accessibility → Hearing Devices

Please see guides below for specific advice for your hearing aids:

Phonak Hearing aids: Bluetooth Connectivity

Oticon Hearing Aids: https://www.oticon.co.uk/support/pairing

GN Danalogic Hearing aids: https://www.danalogic.co.uk/nhs-bluetooth-hearing-aids

If you have previously been able to connect successfully, but start to have issues connecting to one of your hearing aids, contact the audiology department as your hearing aid may be faulty.

Please note we are unable to help with connectivity and phone queries, unless there is an issue with the hearing aid itself.

Common problems with connecting

• Just like other Bluetooth devices, the hearing aids have a 2-3 minute window of ‘discovery’ where they can be found by devices such as smart phones, tablets or laptops. If you are searching for the hearing aids on your device and are unable to find them, reset the hearing aid by switching it off and on to put it into ‘paring / discovery mode’. The hearing aids should appear on your device shortly after.
  
  
• Some hearing aids use a ‘master and slave’ system – this means when you are using a device to search for the hearing aids, you may only find one hearing aid despite both of them being in discovery mode. This is ok, and once you connect to the hearing aid, both hearing aids will be connected for direct audio streaming.
  
  
• Hearing aid apps do not use a ‘master and slave’ system: so when connecting to the hearing aid apps, all apps will need to connect to both hearing aids, so be patient when connecting and wait for both hearing aids to appear on the list before selecting them
  
  
• For iPhone, once you successfully connect your hearing aids through your phone’s Bluetooth settings, and then successfully connect to the appropriate app, you will see 3 connections in the phone’s Bluetooth settings. The 3 connections are: 1 single connection to the ‘master’ hearing aid for audio streaming, and 2 “LE” connections that represent the connection to the app. “LE” means ‘low-energy’ and is the type of Bluetooth the app uses to connect to the hearing aids
  
  
• If you have two hearing aids and one of them breaks down and needs to be replaced then we will need both of your hearing aids to maintain the pairing between them – we can replace single hearing aids but you will be unable to connect to both after this as the new one will not recognise the old one

Hearing aids and TVs

• Some models of hearing aid can connect directly to Smart TVs. You can do this by searching for the hearing aids in the TV’s Bluetooth settings and selecting your hearing aid. You will need to disconnect any existing connections the hearing aids have before you do this, for example, disconnecting from your smart phone before attempting to connect to your TV.
  
  
• There may be issues with the routing of sound for others watching the TV. I.e if you successfully connect your hearing aids to the TV and are able to hear sound streamed through your hearing aids, others watching the TV may not be able to hear this. This is dependent on the model of your Smart TV.
  
  
• It is possible to purchase TV streamers which overcome the above issues and can be used with all TVs. You would need to purchase the TV streamer correct for your particular manufacturer and model of hearing aid. Please speak to an audiologist for further advice.

Hearing Aid Accessories

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Published: 22/01/2026 10:59