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General Information

Staff identification

All permanent members of staff wear a name badge that bears a photograph to help you identify them.

Hospital chaplains

A hospital chaplain is available to meet you or your relatives at any time, day or night. Chaplains are willing to visit anyone - people of any faith or none. Please ask a member of staff to contact a chaplain for you or you can phone (01224) 553316 (e-mail: nhsg.chaplaincy@nhs.net). 

If you wish, the Chaplaincy Department will be happy to inform your local church or faith group that you are in hospital. Please make sure that you provide this information when you are admitted.

More information about the spiritual care at our hospitals.

Social Work Department

There are social workers in the hospital who are willing to discuss any non-medical problems resulting from your visit. You can contact the Social Work Department through the Receptionist.

Do you look after someone?

Carers look after family, partners and friends in need of help because they are ill, frail or have a disability, mental illness or a substance misuse. The care they provide is unpaid. It is important not to confuse carers with employed care workers. If one of the roles in your life is that of a carer, information, advice and support is available across Grampian.

VSA Carers' Centre, 38 Castle Street, Aberdeen (01224 212021) can help you to access your local contact point. If you live in Moray, contact Quarriers (carers' support) on (01343) 556031.

Fire alarms

The fire alarm is tested every Wednesday morning. Staff will tell you if you should leave the area at any time.

Mobile phones

The use of mobile phones is not permitted in the hospital except in clearly designated areas.  The signals can affect vital medical equipment. Please switch off your mobile phone before you enter the hospital.


There are coin operated public telephones available throughout the hospital.


There are freephones for a taxi service available throughout the hospital.


NHS Grampian recognises that tobacco smoke causes discomfort and ill-health to everyone, whether they smoke or not. Therefore smoking is not allowed within hospital buildings and at entrances.

With permission of ward staff, patients who do not wish to stop smoking while in hospital may use the smoking shelters outside the hospital buildings.


Alcohol must not be consumed in the hospital or its grounds.


NHS Grampian does not accept unauthorised drugs or illicit substances being brought on to its premises.

Violence and aggression

To ensure staff are able to provide and patients are able to receive health care of the highest quality, NHS Grampian requests that service users:

Do not act in a manner that humiliates, frightens or makes staff or other patients feel unsafe or vulnerable. This includes verbal abuse, threats, antisocial behaviour, harassment, bullying and physical assault. NHS Grampian takes this behaviour extremely seriously and will take appropriate action in all cases.

Hospital cleanliness

We take the cleanliness of our hospitals very seriously. If you have any cause for concern, please speak to a member of staff.