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General Information

Staff identification

All permanent members of staff wear a name badge that bears a photograph to help you identify them.

Hospital facilities

There is a shop on the hospital site as well as:

  • Information Centre  -  open Monday to Friday 9.00am to 5.00pm
  • Patients' Library Service
  • Chapel
  • Japanese garden
  • Bank cash-point, next to Main Reception

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Chaplaincy service

The aim of the Chaplaincy service is to look after your spiritual needs. When you come into hospital, you will be asked about your religion and if you are happy for this information to be given to the Chaplaincy Service. The Hospital Chaplain visits the wards regularly and is available to see patients or relatives at other times. If you would like to see a Chaplain or to let your local church or faith group know that you are in hospital, please speak to a member of the ward nursing staff.

Do you look after someone?

Carers look after family, partners and friends in need of help because they are ill, frail or have a disability, mental illness or a substance misuse. The care they provide is unpaid. It is important not to confuse carers with employed care workers. If one of the roles in your life is that of a carer, information, advice and support is available across Grampian.

VSA Carers' Centre, 38 Castle Street, Aberdeen (01224 212021) can help you to access your local contact point. If you live in Moray, contact Quarriers (carers' support) on (01343) 556031.

Fire safety

If you hear a fire alarm, please follow any guidance given to you by the nursing staff.  Fire alarms are tested once a week.  Please do not leave the ward without informing nursing staff.

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Mobile phones

The use of mobile phones is not permitted in the hospital. The signals can affect vital medical equipment. Please switch off your mobile phone before you enter the hospital.

Telephones

There are coin operated public telephones available throughout the hospital.

Taxis

There is a freephone for a taxi service available at the hospital reception.

Smoking

NHS Grampian recognises that tobacco smoke causes discomfort and ill health to everyone, whether they smoke or not. Therefore smoking is not allowed within hospital buildings and entrance areas. With permission of the ward staff, in-patients who do not wish to stop smoking while in hospital may use the designated smoking areas.

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Alcohol

Alcohol must not be consumed in the hospital or its grounds.

Drugs

NHS Grampian does not accept unauthorised drugs or illicit substances being brought on to its premises.

Violence and aggression

To ensure staff are able to provide and patients are able to receive health care of the highest quality, NHS Grampian requests that service users:

Do not act in a manner that humiliates, frightens or makes staff or other patients feel unsafe or vulnerable. This includes verbal abuse, threats, antisocial behaviour, harassment, bullying and physical assault. NHS Grampian takes this behaviour extremely seriously and will take appropriate action in all cases.

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