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General Information

Staff identification

All permanent members of staff wear a name badge that bears a photograph to help you identify them.

Hospital facilities

There is a shop on the hospital site as well as:

  • Information Centre  -  open Monday to Friday 9.00am to 5.00pm
  • Patients' Library Service
  • Chapel
  • Japanese garden
  • Bank cash-point, next to Main Reception

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Chaplaincy service

The aim of the Chaplaincy service is to look after your spiritual needs. When you come into hospital, you will be asked about your religion and if you are happy for this information to be given to the Chaplaincy Service. The Hospital Chaplain visits the wards regularly and is available to see patients or relatives at other times. If you would like to see a Chaplain or to let your local church or faith group know that you are in hospital, please speak to a member of the ward nursing staff.

Do you look after someone?

Carers look after family, partners and friends in need of help because they are ill, frail or have a disability, mental illness or a substance misuse. The care they provide is unpaid. It is important not to confuse carers with employed care workers. If one of the roles in your life is that of a carer, information, advice and support is available across Grampian.

VSA Carers' Centre, 38 Castle Street, Aberdeen (01224 212021) can help you to access your local contact point. If you live in Moray, contact Quarriers (carers' support) on (01343) 556031.

Fire safety

If you hear a fire alarm, please follow any guidance given to you by the nursing staff.  Fire alarms are tested once a week.  Please do not leave the ward without informing nursing staff.

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Mobile phones

The use of mobile phones is not permitted in the hospital. The signals can affect vital medical equipment. Please switch off your mobile phone before you enter the hospital.


There is a freephone for a taxi service available at the hospital reception.


NHS Grampian's grounds are now smoke free - this means no-one is allowed to smoke anywhere on site at any of our premises, including all external areas.

If you are visiting a friend or relative in a hospital, you will not be allowed to smoke anywhere in the hospital building, or in the grounds. Plan your visit to the hospital by bringing a nicotine replacement product, such as gum or a patch, to help reduce cravings. If you need advice on which nicotine replacement product is right for you, ask your pharmacist, or contact our smoking advice service on 08085 202030 about quitting.
Patients who stay over in hospital are not allowed to smoke at all anywhere on the hospital site. That includes the outside areas. We encourage patients to give up smoking. However, if you can't go without smoking and don't want to give up, you can ask ward staff for a nicotine replacement product to help reduce cravings.
What does it mean for you?
Smoking, including the use of e-cigarettes, is not allowed anywhere on site at any of the hospitals premises, including all external areas. All designated smoking areas have been removed.
If you wish to stop smoking, call the smoking advice service free on 08085 202030, or visit your local pharmacist for advice.
If you are visiting a friend or family member in hospital you will not be allowed to smoke anywhere in the hospital buildings or in the grounds. Plan your visit to the hospital and bring a nicotine replacement product to help you manage your cravings.

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Alcohol must not be consumed in the hospital or its grounds.


NHS Grampian does not accept unauthorised drugs or illicit substances being brought on to its premises.

Violence and aggression

To ensure staff are able to provide and patients are able to receive health care of the highest quality, NHS Grampian requests that service users:

Do not act in a manner that humiliates, frightens or makes staff or other patients feel unsafe or vulnerable. This includes verbal abuse, threats, antisocial behaviour, harassment, bullying and physical assault. NHS Grampian takes this behaviour extremely seriously and will take appropriate action in all cases.

Unauthorised photography, filming or recording

No one is allowed to make unauthorised photos, video or audio recordings in NHS Grampian buildings and grounds, particularly if they feature other patients, staff, carers, or visitors.  This is to respect the privacy and dignity of individuals using our services and also our staff.

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