Also in Woolmanhill Hospital - Aberdeen:
This information is to help you during your visit to our hospital. You may also find it useful to refer to the other sections such as General Information. If you have any further questions please do not hesitate to ask a member of staff.
If appointment has been made for you to attend an Outpatient Clinic at Woolmanhill Hospital, you will find details of the date, time and which clinic you are to attend on your appointment card. Any additional information regarding your appointment is contained on a coloured page enclosed with your card.
You are welcome to bring a relative or friend with you.
Please bring your medicines with you, or a note of all your medication, when you attend for your appointment.
A specialist is always responsible for the clinic session. You may not be seen by them, but by another clinician who can discuss your management with the specialist, if required.
If, for any reason you are unable to attend or want to cancel your appointment, please let us know by telephoning the clinic. The telephone number is on your appointment card. Alternatively, you can write to the clinic receptionist. Your help in this will mean fewer wasted appointments and help us to keep waiting times down.
If you do not attend this appointment and you have not notified us, your GP will be informed.
If for any reason, your appointment has to be cancelled by the clinic, we will let you know of an alternative date by letter or by telephone. We can also place your name on a waiting list for an earlier appointment should a cancellation become available. If you wish your name to be placed on this list, please telephone the clinic.
Your general practitioner (GP) will not be able to arrange for an earlier appointment unless your condition deteriorates. If, unfortunately, your condition does deteriorate whilst you are waiting for your appointment, you should make a new appointment with your GP who will consider what needs to be done.
Woolmanhill Hospital is a teaching hospital where we train students and carry out research. Whilst recognising that you need not assist in teaching or research, we hope that you will to help us if asked to do so. Please let staff know if you do not wish students to be present during your consultation.
The NHS in Scotland has set national waiting times targets, which say how quickly you should be able to get a hospital or outpatient appointment, or be admitted for treatment. We want to make sure that all patients who are waiting are treated fairly.
To make sure your waiting time is kept as short as possible:
There are times when you might have to wait longer than the national waiting times set by the NHS:
For further information, please read the Hospital Appointments & Waiting Times Explained leaflet:
Please telephone or write to the clinic to let us know of any change(s) in your name, address or telephone number. You can find the telephone number on your appointment card.
Please hand your card in at the clinic reception desk. The clinic receptionist will check your details. You will then be asked to go to the clinic waiting area and you will be seen according to your appointment time.
We aim to see patients at their appointment time, or at least within 30 minutes of their appointment time. If delays are likely, we will keep you informed of the reason and how long you are likely to have to wait. Please note several types of clinic may be running at the same time.
If you are diabetic you should bring a snack with you in case you are delayed.
Some tests may have to be performed before you are examined, and in a number of clinics you may be asked to provide samples of blood and/or urine.
All permanent members of staff wear a name badge that has their photo to help you identify them.
A specialist is always responsible for the clinic session. You may not be seen by him or her, but by another clinician who can discuss your management with the specialist, if required.
If it is decided at your appointment that you need surgery, you will need to have your fitness for an operation assessed (known as pre-admission assessment). This may be carried out immediately after your appointment in the Outpatient Department. If your assessment can't be carried out immediately after your appointment, we will arrange another appointment for this to be done either at the Outpatient Department or at Aberdeen Royal Infirmary.
Your assessment will be carried out by healthcare professionals and can take from 30 minutes up to several hours. Having an assessment done at this time means that you will have to spend less time in hospital when you come in for your operation.
For the purposes of training and research, students may be present. While recognising that you need not assist in teaching or research, it is hoped that you will wish to help us if asked to do so. Please let staff know if you do not wish students to be present during your appointment.
You may be asked to return to the clinic. The hospital specialist will send your GP a report advising of any treatment or further investigations needed.
If your treatment is to begin immediately, you will be given a letter to hand to your GP.