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Woodend Hospital - Aberdeen

Visitor Information

This information is designed to help youprepare for a visit to our hospital. If you have any further questions please do not hesitate to ask a member of staff. All permanent members of staff wear a name badge with their photograph to help you identify them.

Visiting times

Visiting times are flexible to suit your needs and the needs of your family and carers.

You may not always feel like having visitors. It is often helpful for your family and friends to plan their visits in such a way that you have regular visitors, depending on how well you are feeling.

For more information on visiting see our booklet:

Link opens in new window'Welcome ... person centred care and visiting within NHS Grampian' (pdf)

A copy may have been sent to you or copies are available in the ward.

How to be a good visitor


Telephone calls

We appreciate that you will be anxious to learn of your relatives or friends progress by telephone. However, it would save considerable staff time if calls to the ward telephone were limited to immediate members of the family. If possible, one person only should call on behalf of the family. Please note that due to confidentiality, staff can only give out limited information over the phone.

This does not apply to telephoning patients via Hospedia (formerly Patientline) where this is available.

Unauthorised photography, filming or recording


No one is allowed to make unauthorised photos, video or audio recordings in NHS Grampian buildings and grounds, particularly if they feature other patients, staff, carers, or visitors. This is to respect the privacy and dignity of individuals using our services and also our staff.

Noise

Please try to keep noise levels down as noise disturbs people who are unwell.

Controlling infection - how you can help


The most common way germs are spread is by people's hands. Hand hygiene is the single most important thing you (or your visitors) can do to help reduce the spread of infections either by washing your hands or applying the alcohol hand gel provided. In addition:
  • Do not visit patients if you yourself are unwell, especially if you have diarrhoea or vomiting. Stay home and do not visit (or go to work or school) until you have been free of symptoms for 48 hours.
  • Never touch dressings, drips or other equipment around the bed.
  • Do not sit on the bed.
  • Try to avoid bringing in very young children when you visit.
  • Please comply with any special precautions and instructions given by members of staff, and ask advice about anything you want to bring in.
  • Don't be afraid to raise concerns about HAI with staff.

A good visitor also:

  • Always considers other patients and staff as well as his / her friend or relative.
  • Goes and finds a chair to sit on, and returns it after use.
  • Brings sensible gifts (see below).
  • Tries not to bring your children but if this is unavoidable, does not let them run riot.
  • Checks with close relatives which is the best day to visit.
  • Visits during ward visiting times and offers to leave if other visitors arrive.
  • Doesn't burden the patient with their own problems.
  • Respects the patient's confidentiality, and doesn't delve into the charts at the bottom of the bed.
  • Is willing to take home the patient's personal laundry.

Food

When in hospital, relatives and friends often bring in a patient's favourite food from home as a treat. Any food brought in should be branded goods, in sealed packets with a sell by date. It should not require re-heating. Please speak to the nurse in charge before giving a patient food brought from outside the hospital.

Please note that the hospital cannot accept responsibility for foods not prepared by us.

Flowers - please check with the ward


Many wards which provide critical care do not allow flowers. Please check with the ward before buying any flowers.

Gifts etc. - what can I take?


YES

Toiletries
Magazines

NO

Alcohol
Tobacco products
Large bulky products
Large amounts of food
Food that needs re-heating