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Tell us what you think

Compliments, comments, suggestions and complaints

We would welcome any comments you may have. What did you like about the service you received? If you wish to praise our staff, comment on our standards of care or any other aspect of NHS services in Grampian, please let us know by completing one of our feedback cards. They are available in all areas. All compliments, comments and suggestions will be acknowledged and passed to staff.

If you are unhappy with any aspect of the service you receive please speak to the person in charge of the area, who will try to resolve the problem as quickly as possible.

If for any reason, you would prefer not to speak to a member of staff, you can either:

Complete a feedback card. Please tick the Complaint box on the card to confirm you wish to make a formal complaint,


Write a letter to:

NHS Grampian Feedback Service
Summerfield House
2 Eday Road
AB15 6RE

You can also contact the NHS Grampian Feedback Service on 0845 337 6 338.

Independent Advice and Support Service for NHS users (IASS)

If you would like independent advice about any healthcare concerns, or general advice on dealing with the impact of ill health or disability, you can contact the IASS (part of the Citizens Advice Bureau) on 0845 330 5012.