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Visitor information

This information is designed to help you prepare for a visit to our hospital. You may also find it useful to refer to the other sections such as General Information. If you have any further questions please do not hesitate to ask a member of staff.

Visiting times

Visiting times are flexible to suit your needs and the needs of your family and carers.

You may not always feel like having visitors.  It is often helpful for your family and friends to plan their visits in such a way that you have regular visitors, depending on how well you are feeling.

For more information on visiting see our booklet:

Link opens in new window'Welcome ... person centred care and visiting within NHS Grampian' (pdf)

A copy may have been sent to you or copies are available in the ward.  You can also speak to staff if you have any questions relating to visiting your family member or friend.

Telephone calls

We appreciate that you will be anxious to learn of your relatives or friends progress by telephone. However, it would save considerable staff time if calls to the ward telephone were limited to immediate members of the family. If possible, one person only should call on behalf of the family. Please note that due to confidentiality, staff can only give out limited information over the phone.

This does not apply to telephoning patients via Hospedia where this is available.

Unauthorised photography, filming or recording


No one is allowed to make unauthorised photos, video or audio recordings in NHS Grampian buildings and grounds, particularly if they feature other patients, staff, carers, or visitors.  This is to respect the privacy and dignity of individuals using our services and also our staff.


Noise

Please try to keep noise levels down as noise disturbs people who are unwell.

Controlling infection - how you can help

Everyone has a role to play in helping prevent the spread of Healthcare Associated Infection (HAI). NHS staff are doing a great deal, but we can't overcome these problems without the involvement of the public.

How you can help - as a visitor
  • The most important thing is to wash and dry your hands before and after visiting the ward, particularly after going to the toilet. If there is alcohol hand gel provided at the ward door or bedside, use it. It is not there just for staff.
  • Do not visit patients if you are unwell, especially if you have diarrhoea or vomiting. Stay home and do not visit (or go to work or school) until you have been free of symptoms for 48 hours.
  • Never touch dressings, drips or other equipment around the bed.
  • Do not sit on the bed.
  • Keep the number of visitors to no more than two at any one time.
  • Do not bring food that requires re-heating into hospital.
  • Try to avoid bringing in very young children when you visit.
  • Please comply with any special precautions and instructions given by members of staff, and ask advice about anything you want to bring in.
  • Don't be afraid to raise concerns about HAI with staff.

If you have any further concerns please feel free to contact the Infection Control Team on 01224 550998.