Also in Aberdeen Royal Infirmary:
This information is designed to help you prepare for a visit to our hospital. If you have any further questions please do not hesitate to ask a member of staff. All permanent members of staff wear a name badge with their photograph to help you identify them.
The visiting times for each ward vary depending on the nature of the care provided. The visiting times are usually displayed outside each ward. Most wards have a visiting session in the afternoon and another session in the evening.
You can phone the ward before planning your visit to confirm what the visiting times are, by calling the NHS Grampian switchboard on 0345 456 6000 and asking to be put through to the ward.
Remember that although visiting times are quite extensive, it is not intended that visitors remain for the entire visiting period particularly for those who may be quite ill. In most instances this is not in the best interests of patients. It is often helpful for family and friends to plan their visits in such a way that the patient has the opportunity to have regular visitors, but for short periods only. Your co-operation will be appreciated by both patients and staff
Only two visitors are allowed at the bedside at any one time. Children may visit at the discretion of the nurse in charge. As you will appreciate some restrictions on visiting are essential to ensure that ward staff are able to carry out their duties. If circumstances make it very difficult for friends or relatives to visit during normal hours, please approach the Nurse in Charge of the ward who will consider individual circumstances sympathetically.
You are requested to :
Ward staff will give the patient the ward's direct dial telephone number. This will allow their family to contact the ward directly without going through the hospital operator. You can also telephone (0345) 456 6000 and ask the hospital operator for the ward and hospital you would like to contact. Please note that due to confidentiality, staff can only give out limited information over the phone.
We appreciate that family and friends will be anxious to learn of a patient's progress by telephone. However, it would save considerable staff time if calls to the ward were limited to immediate members of the family. If possible, one person only should call on behalf of the family.
Patients can keep in touch with friends and family with their own Hospedia telephone right at their bedside. If they have Hospedia, relatives can phone patients direct on their personal telephone number.
Please try to keep noise levels down as noise disturbs people who are unwell.
The most common way germs are spread is by people's hands. Hand hygiene is the single most important thing you (or your visitors) can do to help reduce the spread of infections either by washing your hands or applying the alcohol hand gel provided. In addition:
Bringing food into hospital is discouraged for health and safety reasons. Any food that is brought in for you should be branded goods, in sealed packets with a use-by date. Please speak to the nurse in charge before eating any food brought in for you. The hospital cannot accept any responsibility for foods not prepared by us.