Also in Woodend Hospital - Aberdeen:
All permanent members of staff wear a name badge that bears a photograph to help you identify them.
A hospital chaplain is available to meet you or your relatives at any time, day or night. Chaplains are willing to visit anyone - people of any faith or none. Please ask a member of staff to contact a chaplain for you.
Everyone is welcome to use the hospital chapel, to appreciate its stillness and for personal prayer and reflection. The Chapel / Quiet Room is located in the main block on the corridor leading to X-Ray, near the Porter's Office.
If you wish, the Chaplaincy Department will be happy to inform your local church or faith group that you are in hospital. Please make sure that you provide this information when you are admitted.
More information about the spiritual care at our hospitals.
Social workers are available in the hospital to discuss any non-medical problems resulting from your admission. They may arrange placements in residential and nursing homes and other complex care packages. Community care co-ordinators can assess for and arrange community services for patients being discharged from Woodend Hospital, to all areas. They can be contacted through the nurse in charge of the ward.
As a patient of NHS Grampian you are entitled to the service of an independent advocate. Independent advocates offer support by helping you to:
If you would like to find out more about the advocacy service, please ask a member of staff in the hospital or contact the service directly.
Advocacy Service Aberdeen is a voluntary organisation with charitable status and is based at :
Aberdeen Business Centre
Advocacy North East (Aberdeenshire) is based at :
Dalfling Business Centre
Advocacy North East (Moray) is based at :
Elgin Business Centre
Carers look after family, partners and friends in need of help because they are ill, frail or have a disability, mental illness or a substance misuse. The care they provide is unpaid. It is important not to confuse carers with employed care workers. If one of the roles in your life is that of a carer, information, advice and support is available across Grampian.
VSA Carers' Centre, 38 Castle Street, Aberdeen (01224 212021) can help you to access your local contact point. If you live in Moray, contact Quarriers (carers' support) on (01343) 556031.
The fire alarm is tested every Thursday morning. Staff will tell you if you should leave the area at any time.
The use of mobile phones is not permitted in the hospital. The signals can affect vital medical equipment. Please switch off your mobile phone before you enter the hospital.
There are coin operated public telephones available throughout the hospital.
There are freephones for a taxi service available throughout the hospital.
NHS Grampian recognises that tobacco smoke causes discomfort and ill-health to everyone, whether they smoke or not. Therefore smoking is not allowed within hospital buildings and at entrances.
With permission of ward staff, patients who do not wish to stop smoking while in hospital may smoke in the designated areas outside the hospital buildings.
Alcohol must not be consumed in the hospital or its grounds.
NHS Grampian does not accept unauthorised drugs or illicit substances being brought on to its premises.
To ensure staff are able to provide and patients are able to receive health care of the highest quality, NHS Grampian requests that service users:
Do not act in a manner that humiliates, frightens or makes staff or other patients feel unsafe or vulnerable. This includes verbal abuse, threats, antisocial behaviour, harassment, bullying and physical assault. NHS Grampian takes this behaviour extremely seriously and will take appropriate action in all cases.