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General Information

Staff identification

All permanent members of staff wear a name badge that bears a photograph to help you identify them.

Hospital chaplains

A hospital chaplain is available to meet you or your relatives at any time. Chaplains are willing to visit anyone - people of any faith or none. Please ask a member of staff to contact a chaplain for you.

Social Work Department

There are social workers in the hospital who are willing to discuss any non-medical problems resulting from your visit. You can contact the Social Work Department through the clinic receptionist.

Do you look after someone?

Carers look after family, partners and friends in need of help because they are ill, frail or have a disability, mental illness or a substance misuse. The care they provide is unpaid. It is important not to confuse carers with employed care workers. If one of the roles in your life is that of a carer, information, advice and support is available across Grampian.

VSA Carers' Centre, 38 Castle Street, Aberdeen (01224 212021) can help you to access your local contact point. If you live in Moray, contact Quarriers (carers' support) on (01343) 556031.

Fire alarms

The fire alarm is tested every Thursday morning. Staff will tell you if you should leave the area at any time.

Mobile phones

The use of mobile phones is not permitted in the hospital. The signals can affect vital medical equipment. Please switch off your mobile phone before you enter the hospital.


There are coin operated public telephones available. Please ask a member of staff for directions.


There is a freephone for a taxi service in the Mount Stephen Pavilion.


NHS Grampian recognises that tobacco smoke causes discomfort and ill health to everyone, whether they smoke or not. Therefore smoking is not allowed within hospital buildings and entrance areas.


Alcohol must not be consumed in the hospital or its grounds.


NHS Grampian does not accept unauthorised drugs or illicit substances being brought on to its premises.

Violence and aggression

The safety of patients and staff is very important to NHS Grampian. Aggressive or violent behaviour will not be tolerated. NHS Grampian takes a serious view on this and will act accordingly.

NHS 24 08454 24 24 24

NHS 24 is a confidential telephone health advice and information service available across Scotland. NHS 24 is a 24 hour service and works with local NHS Boards' out of hours services to provide patients with health advice and help when GP practices are closed - during the night, at weekends and on public holidays.

If you or someone you care for is unwell and you feel it can't wait until your GP practice re-opens, then you can call NHS 24. 

In a life-threatening situation, you should still call 999.

Healthline 0500 20 20 30

NHS Grampian healthline is a free local service available Monday to Friday 9am to 5pm. Call us for information about any matter relating to your health or health services in Grampian. Any information requested is sent by post free of charge. All calls are confidential and are answered by trained health advisors.

Independent Advice and Support Service for NHS users (IASS)

If you would like independent advice about any healthcare concerns, or general advice on dealing with the impact of ill health or disability, you can contact the IASS (part of the Citizens Advice Bureau) on 0845 330 5012.