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Equality and Diversity

Training


Racial Equality and Diversity


The range of training provided for staff is detailed below. During 2009/10, Equality and Diversity Awareness Training Seminars will be provided for 900 staff. This is an increase compared to the 600 staff trained during 2008/09. In addition, "tailored" training can also be provided to meet the specific needs of departments or groups of staff.

(i) Racial Equality Awareness Seminar (90 minutes)

The Racial Equality Awareness Training Seminar will be provided for 900 staff during 2009/10. This is an increase compared from the 600 staff trained during 2008/09.
 
Syllabus
  • Introduction and welcome
  • Background and legal framework
  • Demographic changes in Grampian
  • Current issues and challenges
  • Racial equality work underway within NHS Grampian
  • Questions
(ii) Diversity Awareness Seminar (90 minutes)
 
Syllabus
For each of the topics of:
Disability     Sexual orientation     Religion/faith     Gender    Age
 
We cover:
  • Background and legal framework
  • Possible future legislation
  • Current issues and challenges
  • Work underway within NHS Grampian
  • Questions
KSF Framework

The Equality Awareness Seminar and the Diversity Awareness Seminar, when both have been attended, comprise the Level Four Equality and Diversity KSF training requirement.

(iii) New Disability awareness Training Seminar

A new 90 Minute Disability Awareness Seminar for NHS Grampian staff will be launched in September 2009. The seminars will be co-presented by disabled people.

(iv) Language Line Training (40 Minutes)

"Language Line" is a telephone based interpretation system which gives staff access to expert interpreters, on the telephone, in 60-90 seconds, for over 120 different languages. NHS Grampian has 500 "Language Line" Access Points, spread throughout Grampian, with staff trained in its use in each location.
 
Before Language Line is introduced into an area, the preparatory work required is:
  • identification of every access point where the service is required in that location
  • provision of training to the front line staff who will use the service
  • Overcome any technical problems
  • Provide Access Kits for each access point, containing everything required
  • Provide full technical back up and support
All staff who attend training are given a copy of the presentation and other material and are encouraged to "cascade" the training to their colleagues.
 
At the training, staff are also shown how to set up and use the Konftel conference Call Units and to get the best from the Mobile "Language Line" Access Kits.

(v) Equality and Diversity Level One Impact Assessment Seminar (One Day)

NHS Grampian has a legal duty to Equality and Diversity Impact Assess all of its policies, strategies and re-organisational proposals, to ensure that they do not inadvertently discriminate against an ethnic community or diversity group.
 
Syllabus
  • Background and legal framework
  • The Rapid Impact Assessment (RIC) process (which can be used to Impact Assess the overwhelming majority of policies, strategies and re-organisational proposals.
  • How to Impact Assess
  • Completion of four actual Impact Assessment examples
All participants get full ongoing support and advice. Currently, NHS Grampian has 53 managers and staff trained to Level One. In addition, training has also been provided for:
  • NHS Orkney (12 staff trained to Level One under the "Buddy System")
  • Aberdeen City Council
  • Aberdeenshire Council
  • The Moray Council
  • The Scottish Ambulance Service
  • Grampian Police
  • Grampian Fire and Rescue Service
  • SNBTS
  • Orkney Council
  • Orkney Housing Association
  • Health Scotland
  • Three local charities
(vi) Equality and Diversity Level Two Impact Assessment Seminar (One Day)

For Level Two training, participants must have completed the Level One training and have completed at least 6-10 RIC Impact Assessments.
 
Level Two trains staff to carry out the full Impact Assessment process, called full EQIA. A full EQIA is required when a policy, strategy or re-organisational proposal is multi-faceted, with multi-faceted options. A full EQIA can take up to 60 hours of work and require the commissioning of additional research.

(vii) Portable Induction Loop (PIL) Training (10 minutes)

Portable Induction Loops (PIL) take speech and amplify it direct to a persons hearing aid. They are extremely effective and a valuable means of improving communication with hearing aid users.
 
Staff are:
  • Shown how to use the equipment to get the best from it
  • Shown how to keep it charged up
  • Advised about the importance of displaying the PIL sticker prominently to let hearing aid users know this service is available.
(viii) Commissioned Training

NHS Grampian commissions the Grampian Racial Equality council to provide specialist training for "face to face" interpreters, as and when required. The training takes the form of verbal and written language tests. Candidates who pass these tests then take the Certificate in Bilingual Competency, an externally accredited qualification.

(ix) Keeping up to date

All syllabi are kept up to date on a weekly basis. In additional, Briefing Papers are prepared for forthcoming changes in legislation or Government Policy and shared with the appropriate managers and staff.

(x) Future developments
  • Grampian is going through the biggest demographic change in its history. Currently we have 800 migrant workers and families per month coming to Grampian. The needs of this group are dynamic and must be kept under constant review, together with the needs of the longer established local ethnic communities.
  • Work to meet the needs of an ageing population, with increasing levels of disability, will be a major challenge to NHS Grampian. The changing information and training needs of staff will be kept under constant review and any new or amended needs, met.
  • The UK Government has issued an updated statement setting out proposals for a wide range of additional legislation, under the heading of "Single Equality Bill/Scheme" which it intends to introduce in 2012.
  • The Equality and Human Rights Commission has flagged up their intention to issue more policies and guidelines and to undertake "targeted reviews" of specific areas over the next two years.