Feedback and Complaints

NHS Grampian Feedback Service

The people who look after your health will do whatever they can to make sure you are treated properly and promptly and we are always happy to hear about your experiences of the NHS, good or bad. 

If you are unhappy with any aspect of the service you receive please speak to the person in charge of the area, who will try to resolve the problem as quickly as possible.

We accept that sometimes things can go wrong and the aim of the NHS complaints procedure is to give you a quick and thorough response to your complaint by those who know most about your care. If for any reason, you would prefer not to speak to a member of staff, you can contact a member of the Feedback Service about making a complaint.

Making a Complaint - NHS Grampian (pdf)

You can contact us to praise staff, comment on our standards of care or let us know your views on any other aspect of NHS services in Grampian by the following:

Post:

NHS Grampian Feedback Service
St Martin's House
181 Union Street
Aberdeen
AB11 6BB

Tel: 0845 337 6338

E-mail nhsgrampian.feedback@nhs.net

The Feedback Service is open during the office hours of Monday to Friday 9:00am to 5:00pm.

Alternatively, you can complete a Feedback Card which can be found throughout NHS Grampian at clinics and practices (please tick the Complaint box on the card to confirm you wish to make a formal complaint).

Further information

The following leaflets are available for more information:  

Making a complaint about the NHS
Making a complaint about the NHS (easy read) 

The NHS and You
The NHS and You (easy read)

These leaflets are also available in other formats and languages from Health Rights Information Scotland

Independent Advice and Support Service

0845 330 5012

If you would like independent advice regarding your concerns you may contact the Independent Advice and Support Service provided by Citizens Advice Bureau.  The following leaflet gives more information - Independent Advice and Support Service (pdf format, 762kb)

Scottish Public Services Ombudsman

The Scottish Ombudsman (SPSO) issues monthly reports into complaints against NHS Grampian and can be inspected or obtained from the Scottish Ombudsman's website.