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Feedback and Complaints

NHS Grampian Feedback Service

The people who look after your health will do whatever they can to make sure you are treated properly and promptly and we are always happy to hear about your experiences of the NHS, good or bad. 

If you are unhappy with any aspect of the service you receive please speak to the person in charge of the area, who will try to resolve the problem as quickly as possible.

We accept that sometimes things can go wrong and the aim of the NHS complaints procedure is to give you a quick and thorough response to your complaint by those who know most about your care. If for any reason, you would prefer not to speak to a member of staff, you can contact a member of the Feedback Service about making a complaint.

Link opens in new windowMaking a Complaint - NHS Grampian - leaflet (pdf)

Link opens in new windowMaking a complaint about the NHS - factsheet (pdf)

You can contact us to praise staff, comment on our standards of care or let us know your views on any other aspect of NHS services in Grampian by the following:

Post:

NHS Grampian Feedback Service
Summerfield House
2 Eday Road
Aberdeen
AB15 6RE

Tel: 0845 337 6338

E-mail nhsgrampian.feedback@nhs.net

The Feedback Service is open during the office hours of Monday to Friday 9:00am to 5:00pm.

Alternatively, you can complete a Feedback Card which can be found throughout NHS Grampian at clinics and practices (please tick the Complaint box on the card to confirm you wish to make a formal complaint).

Further information

The following leaflets are available for more information:  

Link opens in new windowMaking a complaint about the NHS
Link opens in new windowMaking a complaint about the NHS (easy read) 

Link opens in new windowThe NHS and You
Link opens in new windowThe NHS and You (easy read)

These leaflets are also available in other formats and languages from Link opens in new windowHealth Rights Information Scotland

Link opens in new windowRaising concerns about nurses or midwives - Produced by the Nursing & Midwifery Council, this leaflet explains what you can do if you are unhappy about the care or behaviour of a nurse or midwife.

NHS Grampian Handling and Learning from Feedback Annual Report

Patient Advice and Support Service

0845 330 5012

http://www.cas.org.uk/patientadvice

The Patient Advice and Support Service (PASS) is part of the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health. The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

Scottish Public Services Ombudsman

The Scottish Ombudsman (SPSO) issues monthly reports into complaints against NHS Grampian and can be inspected or obtained from the Link opens in new windowScottish Ombudsman's website.