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The people who look after your health will do whatever they can to make sure you are treated properly and promptly and we are always happy to hear about your experiences of the NHS, good or bad.
If you are unhappy with any aspect of the service you receive please speak to the person in charge of the area, who will try to resolve the problem as quickly as possible.
We accept that sometimes things can go wrong and the aim of the NHS complaints procedure is to give you a quick and thorough response to your complaint by those who know most about your care. If for any reason, you would prefer not to speak to a member of staff, you can contact a member of the Feedback Service about making a complaint.
Making a Complaint - NHS Grampian - leaflet (pdf)
Making a complaint about the NHS - factsheet (pdf)
NHS Grampian Feedback Service
2 Eday Road
Tel: 0845 337 6338
The Feedback Service is open during the office hours of Monday to Friday 9:00am to 5:00pm.
Alternatively, you can complete a Feedback Card which can be found throughout NHS Grampian at clinics and practices (please tick the Complaint box on the card to confirm you wish to make a formal complaint).
The following leaflets are available for more information:
Making a complaint about the NHS
Making a complaint about the NHS (easy read)
The NHS and You
The NHS and You (easy read)
These leaflets are also available in other formats and languages from Health Rights Information Scotland
0845 330 5012
The Patient Advice and Support Service (PASS) is part of the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health. The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.
The Scottish Ombudsman (SPSO) issues monthly reports into complaints against NHS Grampian and can be inspected or obtained from the Scottish Ombudsman's website.