Also in Mintlaw Group Practice:
Monday to Friday - 8.00am to 6.00pm
Wednesday Late Surgery - 6.00pm to 10.00pm
Saturday and Sunday - Closed
Monday to Friday - 8.30am to 1.00pm, 2.00pm to 5.30pm
Wednesday Late Surgery - 6.00pm to 10.00pm (Appointment only)
Monday - 8.30am to 11.00am
Thursday - 8.30am to 11.00am
This surgery is not continually manned and during holidays patients will be seen at Mintlaw Group Practice.
Tuesday - 8.50am to 11.00am
Wednesday - 11.00am to 12.10pm
This surgery is not continually manned. During holidays patients will be seen at Mintlaw Group Practice.
Requests for home visits should, if at all possible, be made before 10am. Calls after 10am can seriously disrupt the smooth running of the Practice and lead to delays in treatment for seriously ill patients. Whenever possible please try to come to the Surgery. If babies and children are unwell they would be seen more quickly by attending the Surgery. If it is cold, they can be wrapped up well and brought to the Surgery quite safely. Parents who have more than one child can usually contact a friend or relative to look after the rest of the family allowing them to attend the Surgery with the unwell child. When requesting a home visit, patients if not in bed, should be dressed in a dressing gown and have a urine sample ready for testing.
All out of Hour Calls are answered by NHS 24: 08454 24 24 24
This number is repeated in the message on the Surgery Answer Phone. 0844 477 3067
Please note this is for accidents and emergencies only !
In a life threatening emergency you should dial 999 and ask for an ambulance.
Consultations with Doctors and Practice Nurses are by appointment only. To make an appointment, please telephone Appointments between 8.30am and 6pm on 0844 477 3067 (press 2 for appointments) or call in at Reception. The Staff will make every effort to ensure you are given a convenient and early appointment. Please remember that you may have to wait a little longer to see a specific Doctor and that you may make an appointment with any Doctor or Practice Nurse.
If you wish to make appointments at specific times e.g. after school / work, you may have longer to wait. Please be flexible and the Staff with endeavour to find the most suitable time for you.
Monday's are always very busy so if you feel that your problem can wait until later in the week, we would appreciate it. If you are unable to keep your appointment please let us know as soon as possible to ensure it can be offered to another patient.
If you feel that you must be seen on the day as an emergency, please make this clear to the staff. They will ask for brief details of the problem and offer you the most appropriate appointment.
Two full working days notice is required for repeat prescriptions, e.g. requested on a Thursday afternoon will be at the Chemist on the following Monday afternoon. You can request your repeat medication by handing in the repeat form attached to your prescription to the surgery or your local chemist. We also have a email address available for repeat prescription requests - Mintlaw.firstname.lastname@example.org please include your full name, date of birth, address and details of items required, you will receive back an email of acknowledgement.
Rowlands have a freephone order number - 0800 111 44 94
Patients are requested to telephone or ask for results in the afternoon between 2.00pm to 5.30pm.
For confidentiality reasons patients who telephone for results will be asked to confirm their Chi Number which is found on the form given at the time of consultation. If you are asking for results for another person, we cannot give these out unless a consent form has been completed by the patient concerned.
If you need transport on medical grounds for your hospital appointment and are unable to make your own transport arrangements, please call the ambulance service on 0300 123 1236 to arrange transport, at least two days before your appointment (unless the Hospital Clinic has already arranged this for you).
Mintlaw Group Practice is designed to be accessible as possible. With this in mind we have designated parking, ramps to the centre, automatic main doors, disabled toilets and there is a wheelchair available. All public areas are accessible to wheelchairs.
We welcome any suggestions and comments you have about us. If you wish to make any suggestions or comments please address directly to the Practice Manager. Complaints Procedure.
To register with a GP at Mintlaw Group Practice, please visit the Surgery during normal hours (Monday to Friday 8.30am to 6pm) Alternatively you can go to the following web address, print it off, fill it out and take it to the surgery, simply go to http://www.psd.scot.nhs.uk/professionals/medical/documents/GMSGPR001_v1_05-2013.pdf. Please inform the Receptionist you would like to register. If you have your Medical Card please bring it with you. The Receptionist will take your details and make a New Patient Screening appointment with the Health Promotion Nurse. Please also bring if possible 2 forms of identification one with current address and one photographic.
If you move house or change any other details e.g. name, telephone number, please let us know as soon as possible either in writing or via email at Mintlaw.email@example.com. It is essential that your Doctor has the correct, up-to-date information in the event that he / she needs to contact you.
Mintlaw Group Practice has an automated telephone system. This facility will quickly direct you to the correct person.
If you do not have a touch-tone telephone please hold and you will be connected to Reception
The first 7 days of your illness should be covered by a Self-Signing Certificate (SC2). After 7 days you should see your GP for a Medical Certificate.