General Information

Mintlaw Surgery

Opening Times

Monday to Friday - 8.00am to 6.00pm
Wednesday Late Surgery - 6.00pm to 10.00pm
Saturday and Sunday - Closed

Consulting Times

Monday to Friday - 8.30am to 1.00pm,  2.00pm to 5.30pm
Wednesday Late Surgery - 6.00pm to 10.00pm (Appointment only)

Back to top

Stuartfield Surgery

Opening / Consulting Times

Monday - 8.30am to 11.00am
Thursday - 8.30am to 11.00am

This surgery is not continually manned and during holidays patients will be seen at Mintlaw Group Practice.

Back to top

Maud Surgery

Opening / Consulting Times

Tuesday - 8.50am to 11.00am
Wednesday - 11.00am to 12.10pm

This surgery is not continually manned.  During holidays patients will be seen at Mintlaw Group Practice.

Back to top

Home visits and emergency calls

Requests for home visits should, if at all possible, be made before 10am.  Calls after 10am can seriously disrupt the smooth running of the Practice and lead to delays in treatment for seriously ill patients.  Whenever possible please try to come to the Surgery.  If babies and children are unwell they would be seen more quickly by attending the Surgery.  If it is cold, they can be wrapped up well and brought to the Surgery quite safely.  Parents who have more than one child can usually contact a friend or relative to look after the rest of the family allowing them to attend the Surgery with the unwell child.  When requesting a home visit, patients if not in bed, should be dressed in a dressing gown and have a urine sample ready for testing.

Back to top

Out of Hours cover

All out of Hour Calls are answered by NHS 24:  08454 24 24 24

This number is repeated in the message on the Surgery Answer Phone. 0844 477 3067

Please note this is for accidents and emergencies only !

In a life threatening emergency you should dial 999 and ask for an ambulance.

Back to top

Appointments

Consultations with Doctors and Practice Nurses are by appointment only.  To make an appointment, please telephone Appointments between 8.30am and 6pm on 0844 477 3067 (press 2 for appointments) or call in at Reception.  The Staff will make every effort to ensure you are given a convenient and early appointment.  Please remember that you may have to wait a little longer to see a specific Doctor and that you may make an appointment with any Doctor or Practice Nurse.

If you wish to make appointments at specific times e.g. after school / work, you may have longer to wait.  Please be flexible and the Staff with endeavour to find the most suitable time for you. 

Monday's are always very busy so if you feel that your problem can wait until later in the week, we would appreciate it.  If you are unable to keep your appointment please let us know as soon as possible to ensure it can be offered to another patient. 

Back to top

Emergency appointments

If you feel that you must be seen on the day as an emergency, please make this clear to the staff.  They will ask for brief details of the problem and offer you the most appropriate appointment.

Back to top

Repeat prescriptions

Two full working days notice is required for repeat prescriptions, e.g. requested on a Thursday afternoon will be at the Chemist on the following Monday afternoon.  You can request your repeat medication by handing in the repeat form attached to your prescription to the surgery or your local chemist. We also have a email address available for repeat prescription requests - Mintlaw.prescriptions@nhs.net please include your full name, date of birth, address and details of items required, you will receive back an email of acknowledgement.

Rowlands have a freephone order number - 0800 111 44 94

Back to top

Results

Patients are requested to telephone or ask for results in the afternoon between 2.00pm to 5.30pm.

For confidentiality reasons patients who telephone for results will be asked to confirm their Chi Number which is found on the form given at the time of consultation. If you are asking for results for another person, we cannot give these out unless a consent form has been completed by the patient concerned.

Back to top

Ambulance transport

If you need transport on medical grounds for your hospital appointment and are unable to make your own transport arrangements, please call the ambulance service on 0300 123 1236 to arrange transport, at least two days before your appointment (unless the Hospital Clinic has already arranged this for you). 

Back to top

Disabled access

Mintlaw Group Practice is designed to be accessible as possible.  With this in mind we have designated parking, ramps to the centre, automatic main doors, disabled toilets and there is a wheelchair available.  All public areas are accessible to wheelchairs.

Back to top

Suggestions and comments

We welcome any suggestions and comments you have about us.  If you wish to make any suggestions or comments please address directly to the Practice Manager. Complaints Procedure.

Back to top

Registering with the practice

To register with a GP at Mintlaw Group Practice, please visit the Surgery during normal hours (Monday to Friday 8.30am to 6pm).  Please inform the Receptionist you would like to register.  If you have your Medical Card please bring it with you.  The Receptionist will take your details and make a New Patient Screening appointment with the Health Promotion Nurse.  Please also bring if possible 2 forms of identification one with current address and one photographic.

Back to top

Change of address details

If you move house or change any other details e.g. name, telephone number, please let us know as soon as possible either in writing or via email at Mintlaw.administrator@nhs.net.  It is essential that your Doctor has the correct, up-to-date information in the event that he / she needs to contact you. 

Back to top

Telephone system

Mintlaw Group Practice has an automated telephone system.  This facility will quickly direct you to the correct person.

• For Emergencies - Press 1
• For Appointments or Reception - Press 2
• For Results - Press 4
• Or hold for a Receptionist

If you do not have a touch-tone telephone please hold and you will be connected to Reception

Back to top

Medical certificates

The first 7 days of your illness should be covered by a Self-Signing Certificate (SC2).  After 7 days you should see your GP for a Medical Certificate.