Also in Tomintoul Medical Centre:
We welcome any suggestions or comments you may have on our service. Please address these to the Practice Manager.
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the Health Centre, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Complaints should be addressed to Mrs Mary Crowley Practice Manager. Alternatively, you may ask for an appointment with the Practice Manager in order to discuss your concerns.
We shall acknowledge your complaint within 3 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us.
If you feel you cannot raise your complaint with us, or you are dissatisfied with the result of our investigation. You should contact
NHS Grampian Feedback Service
2 Eday Road
Tel 01224 224904
You may also like to contact Advocacy North East (Moray)
Elgin Business Centre
(The Old Railway Station)
- We aim to provide the best possible service to all our patients
- We respect the confidentiality of individual patients and provide open access to information on services and treatment
- You are entitled to information and practical help towards healthier living
- You are entitled to be treated as a person not a case
- People have a right to expect honesty, respect and the preservation of their dignity
- You are entitled to access, with safeguards, to information held about you by the NHS; and to be sure that this information will be kept confidential. You also have a right of access to medical reports made for insurance or employment purposes. All personal records in the NHS are confidential and all persons in the Service must abide by the code of practice on confidentiality or personal health information
- You are entitled to be involved so far as is practical in making decisions about your own care, and wherever possible, given choices including choice of GP, the right to give or withhold consent to medical treatment, the right to decide whether or not to participate in medical research and student training
- You should share in the responsibility for your own health
- Care for yourself when appropriate (for example you can treat yourself at home for common ailments such as coughs, colds and sore throats)
- Keep your appointment or let us know as soon as possible if you cannot keep it. Book routine appointments in plenty of time. Help us by turning up on time and with everything you need
- Give notice if you change your address
- Return any equipment no longer needed
- Treat NHS staff, fellow patients, carers and visitors politely and with respect.
Violent, Aggressive or Abusive Behaviour
Patients and staff in the medical centre have a right to be treated politely and with respect. Violent, aggressive or abusive behaviour towards patients or staff is completely unacceptable and will not be tolerated under any circumstances. Any behaviour which compromises the safety of patients or staff will be reported immediately to the police. Such behaviour can result in removal from the practice list.