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Elmbank Medical Practice

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Elmbank Medical Practice
Foresterhill Health Centre
Westburn Road
Aberdeen
AB25 2AY

Tel: 0845 33 70 710
Fax: 01224 558169
Prescriptions: 01224 558177

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Opening Hours

Monday - Friday 8.30am - 6.00pm.
Test results will be given out between 11.30am and 3.00pm.
Doctors are usually available to discuss abnormal tests between 3.00pm and 3.30pm.

Consulting Hours

Monday - Friday 8.30am - 6.00pm.
By appointment only.

Disabled Access

There are no steps in the surgery and there is adequate wheelchair access including automatic doors.

A hearing loop is available in each surgery. Please inform the receptionist if you require this during your visit. Designated disabled parking spaces are located in the health centre car park.

We hope that you will find the services we offer convenient and relevant to your needs. We welcome your suggestions for improvements.

New Patients

If you wish to register as a new patient, you will be offered an appointment with the practice nurse at your convenience. You will be given a brief medical examination and asked to complete registration forms.

Statement To Patients - Quality Of Care

We aim to provide the highest quality of care. To ensure this, the practice is sometimes assessed on the standard of care we provide. Your medical records may be disclosed to assessors who will be subject to a ?Code of Confidentiality?. You have a right to object to such a process. Any objection will be respected and will in no way affect the care you are given.

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you may be shared with trained professionals who work with our team to provide your care. If you do not wish information about you to be shared in such a way, please let us know.

Training

Teaching young doctors, medical students and student nurses is an important part of our work. As part of this teaching we sometimes record consultations on videotape. In these cases you will be informed at the time you make your appointment and will be asked to give written consent when you attend the surgery. This will not interfere in any way with your consultation. You are at liberty to refuse to continue and can ask for the camera to be turned off at any time, before, during or after your appointment.

We are committed to regular staff training. When this involves our reception team once per month for 1 hour, the practice will provide an ?emergency only? service at that time.

During 8 afternoons in the year, the practice will be closed for ?Protected Learning Time?. This is to allow ongoing training and development of doctors, nurses and administrative staff. During these afternoons the practice will close at 1.30pm. Patients phoning after this time will receive our answering machine service. This will give you the telephone number for NHS 24. If necessary, you will be referred to G-MED. Details of the afternoons involved are available from our reception.