Priority		How Well Are We Doing?	Update
1.0 Improving Health
1.1	We will give you the information, support and skills you need to keep you healthy
1.2	A healthy weight programme will be offered to every child who needs it
1.3	We will increase our screening of those who may be drinking too much alcohol and, if necessary, offer a brief intervention to help them reduce their consumption
1.4	We will support 8,120 people, who want to stop smoking, to quit by March 2011
1.5	We will continue our breastfeeding support for new mums, increasing our breastfeeding rate to 41% by March 2011
1.6	We will target heart health checks to those most in need
2.0 Safe, Effective and Timely Care
2.1	Safer care – what will this mean for you? You may be screened for infections before, or on admission to hospital
2.2	You will see all staff washing their hands or using hand gel before and after touching you or your surroundings. If not, ask them why not. We will continue to comply with the national hand hygiene targets
2.3	There will be strict adherence to the new cleaning regimes with senior charge nurses empowered to challenge any aspect of the ward environment where standards are not met
2.4	You will see changes in practice in our hospitals to further improve patient safety, for example, measures to stop nurses being interrupted when carrying out administration of medicines, and assessing and putting measures in place to reduce falls
2.5	You will be asked your views and suggestions on how we can develop the services we provide to ensure that the experience of patients helps us drive forward improvements
2.6	Information will be displayed on wards to show patients and the public the work that is being done to improve the safety and quality of care provided in that area
2.7	You will be able to access regularly updated reports on the safety of services and care in NHS Grampian as of spring 2011
2.8	Effective and timely care – what will this mean for you? Guaranteed access to an appropriate member of the GP practice team within 48 hours by 31 March 2011
2.9	Referral to treatment within18 weeks by December 2011
2.10	Referral to treatment of cancer within 62 days by the end of 2011
2.11	Decision to treatment of cancer within 31 days by the end of 2011
2.12.	Arrival at A&E to admission or discharge within four hours
2.13	More care at home and in local communities and fewer admissions to hospitals
3.0 Better facilities and equipment – what will this mean for you?
3.1	More single rooms
3.2	Better training and development facilities for staff
3.3	As of 2012, the Emergency Care Centre (pictured below) will be operational and will support improved co-ordination and delivery of emergency care across Grampian
3.4	New inpatient facilities for cancer patients in the Emergency Care Centre development
3.5	New equipment for cancer treatment – two new linear accelerators for radiotherapy by 2013
3.6	Modernisation of major radiology facilities – two new MRI scanners by 2011
3.7	Staff, public and visitors can expect that hospital premises will have a reduced risk of healthcare associated infections
3.8	Chalmers Hospital in Banff will fully open in 2012
3.9	Continued improvement of community facilities which supports shifting the balance of care, meets the needs of the Grampian population and manages risk
3.10.	A new Energy Centre will help the environment and power the Foresterhill site by summer 2011
4.0 Involving you
4.1	More chance to have your say
4.2	Easier ways to give feedback
4.3	Evidence that we listen and learn from what you tell us
4.4	People who are non-English speaking or have communication difficulties have opportunities to be involved
4.5	More information provided in a way that is relevant and easy to understand
4.6	Carers having a stronger voice and receive greater support
4.7	More people influencing health services in Grampian
5.0 Developing workforce
5.1	We will continue to develop models of care, which are more responsive to meet the needs of local communities. This will mean care will be delivered by different staff, who are appropriately trained and skilled to give the best possible service to you
5.2	Staff will work together to promote the benefits of preventative action and support you in self care, by providing you with the knowledge and understanding of when and where to seek expert guidance and treatment
5.3	NHS Grampian will continue to work with universities, further education and the wider education sector to ensure staff have the appropriate training and skills, which meet the needs of the local population
5.4	NHS Grampian will continue to strive to be an employer of choice
6.0 Best from resources
6.1	Providing more services in community and home settings rather than in hospital beds
6.2	Reshaping the workforce to ensure that the right skill levels are being used to ensure value for money in everything we do
6.3	Prioritising service provision, recognising that difficult decisions sometimes have to be made
6.4	Saving on administration costs by sharing services with other organisations in the NHS and elsewhere
6.5	Continuously streamlining everything we do, and so avoiding waste and duplication so that every pound we spend adds value
6.6	More and better care for less resource
6.7	More efficient use of taxpayers’ money
6.8	Staff who feel they really can make a difference
6.9	Improved experience for patients
6.10	Improved outcomes for patients
6.11	Cost savings for the NHS