Patients arriving by 999 emergency ambulance will enter the Emergency Department via the dedicated ambulance entrance on the west side of the building. This leads directly to the Emergency Treatment and Joint Resuscitation Area.
By Car or on Foot
Patients arriving by car or on foot will enter the Emergency Department at the walk in entrance on the west side of the building. The adult Emergency Department, the Minor Injuries Unit and GMED will share a single reception. Staff at the reception desk will ensure patients are directed to the most appropriate service. There is a drop off zone in front of the entrance and there are a small number of parking spaces adjacent to the Matthew Hay Building for patients and relatives to park. All other visitors should use Car Park 2, the main visitors' car park off Foresterhill Road.
Returning to the Fracture Clinic
Patients returning to the Fracture Clinic will enter by the Emergency Department 'walk in' entrance on the west side of the building.
Patients referred by GP
Patients arriving by ambulance as 'planned emergencies' eg referred by a member of the primary care team, will enter the building via the dedicated ambulance entrance on the south side of the building. From there they will be transferred to the Acute Medical Initial Assessment/Observation Unit on the first floor using the dedicated patient lifts. Patients referred to the Acute Medical Initial Assessment/Observation Unit who arrive by car or on foot will enter by the main Aberdeen Royal Infirmary entrance off Foresterhill Road and follow signs to the Green Zone and the building along the main ARI corridor.
Children requiring emergency care will continue to be seen in the Emergency Department of the Royal Aberdeen Children's Hospital. Children attending the GMED service will also be seen in the Emergency Department of the Royal Aberdeen Children's Hospital. Staff at the reception desk will direct patients to the most appropriate service.
Unauthorised photography, filming or recording
No one is allowed to make unauthorised photos, video or audio recordings in NHS Grampian buildings and grounds, particularly if they feature other patients, staff, carers, or visitors. This is to respect the privacy and dignity of individuals using our services and also our staff.